Realistic Solutions for DX in SMEs
SMEs do not need “big-company-type DX
We need to move forward with DX."
Many SMEs feel this way, but are at a standstill because they do not know where to start.
Background,
- Easy to see examples of large companies
- Strong image of expensive system installation
- Often considered impossible without specialized personnel.
The situation is as follows.
But in fact,Small businesses do not need the same DX as large companies.
Needed,DX that fits your company's size and siteIt is.
Common DX misconceptions
There is a particularly common misconception in small business DX.
- DX = to include the latest tools.
- DX = changing operations in one fell swoop
- DX = not possible without IT-savvy people.
These are all,Causes DX to look difficult.It is.
The essence of DX is,
👉 "Using digital technology to make our work a little easier and in a form that we can keep up with."
The following is located in the
DX's concept of proceeding with a small start
The DX for SMEs is,Small start is fundamentalIt is.
- Don't try to change the whole company out of the blue.
- Start with one task, one assignment.
- Accumulate small improvements that you can feel the effects of.
For example,
- Digitizing manual tallying
- Switch information sharing from paper and verbal to online
These small changes,First step of DXwill be.
Organize roles of business improvement, systems, and people
One of the reasons why DX is not going well,
Sometimes the "what, who, and how to change" is not organized.
In SME DX, it is important to consider the following three sets of factors
- businessWhere is the waste and the gerrymandering?
- systemCan't existing tools be substituted?
- 人: Who will use it and who will judge it?
👉 Even if you change only the system,
If operations and people's roles do not change, DX will not take root.
Examples of DX themes that are easy to achieve results
There are commonalities among DX themes that are easy for small and medium-sized companies to work on and feel the effects of.
- Centralized management of customer and case information
- Streamlining administrative tasks such as estimating, billing, and reporting
- Digitalization of internal information sharing and progress management
- Handling inquiries and organizing reservation management
These are,
Areas where business improvement and digitization can easily be directly linkedIt is.
Important,
Do not make it "DX for DX's sake."
Thinking about daily problems as a starting pointThis is to say.
Summary: DX that doesn't stand tall is the one that succeeds.
What is needed for small business DX,
It is not a fancy initiative or a big investment.
- Start with issues on the ground
- Use digital within reason
- Build on improvements little by little.
DX that does not grow taller is the one that lasts and sticks.
We are committed to the company's desire to change,
We accompany you throughout the process from strategy organization to business improvement, system design, and operation.
👉 DX is not a goal, but a means to continue to improve our work.
Let's work together to find the right form of DX for your company.