Accelerating DX through system development｜Creating an all-in-one system from strategy to design
Systems Thinking“ is Essential for DX Success
The term "DX (Digital Transformation)" has taken root,
Many companies are introducing tools and digitizing their operations.
However, there are many who say that "the introduced system is not utilized" or "the field cannot master the system.
How to make DX a real success,Build a “mechanism to give shape to the strategy” rather than simply introducing a tool.is important.
The key to this is “systems thinking,” the fusion of systems development and DX.
Concept of system design that embodies the strategy
The essence of DX is not "digitization" but "creating an organization that can continue to change.
What is needed for this,System design that links management strategy and field operationsIt is.
- Clarify the direction (strategy) that management is aiming for.
- Organize on-site business processes and identify issues
- Design a system as a “mechanism” to link them together.
In other words, the system is not "something that automates operations,
A frame for translating strategy into the field and moving the entire organizationIt is.
Typical examples of failed system implementations
There is a common pattern among companies that have had DX projects go awry.
- Systems are installed in different departments and data is fragmented.
- Selected tools without an organized on-site workflow
- No rules for post-introduction operations, and they do not take root.
👉 If implementation becomes the goal, change will not continue.
Important,“Design after clarifying ”why it is necessary".It is.
Key to Success (1) Alignment with Strategy
Systems development should not be considered in isolation from business strategy.
- Putting management goals into the system as "numbers" and "processes
- Real-time connection between field operations and management indicators
- Utilize data to make the next strategic decision
This “integration of strategy and structure” will promote DX throughout the entire company.
Key to Success (2) Connection to On-Site Needs
The most important thing to advance DX is,A system that can be used by the fieldto be.
- Hear about issues in the field and design for operation.
- Design with UI/UX (ease of use and understanding) in mind
- Continue to improve and support retention after introduction
👉 System development where the field takes the leadThis is the condition for DX to be used for a long time.
Case Study: Achieving both operational efficiency and data integration
One company was using different tools for different departments,
The issue was that it took time to share information, which delayed decision-making.
Therefore, we introduced a system that allows centralized management of data.
Sales, administration, and support will be able to see the same information in real time,
Improved operational efficiency and customer satisfactionat the same time.
Summary: How to create an ever-changing DX system
The goal of DX is not "implementation",To create a mechanism for change to continue.。
- Design to connect management strategies and systems
- Easy-to-use system that allows the field to move
- An operational system that allows for continuous improvement
We are committed to the company's desire to change,
Integrated support for strategy, design, system development, and business improvementI will do so.
👉 What accelerates DX is “systems that move people.
We work together to realize a company that continues to change by creating a system that connects strategy and the frontlines.